Reports to:Director of Learning and Engagement

Employment Status:Part-Time

FLSA Status:Non-Exempt

Hourly Rate:$20.00

Essential Duties and Responsibilities

    Visitor Experience

• Welcome, greet, orientate, and direct visitors at Welcome Desk or in galleries as assigned.
• Facilitate conversations on the spot around art with limited information.
• Assist visitors with inquiries about the artists and exhibitions through facilitated discussions.
• Be familiar with and able to discuss the building’s physical layout and architectural features.
• Highlight museum events including programs, tours, and special events.
• Review daily schedule of events and communicate relevant information to other staff/hosts as needed.
• Daily operation of Museum computer programs including Altru admission and customer relations system.
• Track visitor information and attendance in Altru database system.
• Be familiar with membership benefits and process membership sales.
• Receptive to visitor feedback and perspectives.
• Evaluate surroundings continuously for safety while creating an engaging experience for visitors.
• Upkeep of the space around visitor experience desks and galleries during shift, including tidying lobby and gallery areas, refilling brochure racks, and notifying maintenance as needed.
• Attend ongoing trainings and professional development opportunities.

    Museum Protection

• Observe visitors in the gallery and take proactive action as needed to prevent potential damage to artwork.
• Employ Artwork protection strategies.
• Gently remind visitors of security concerns (no touching, no food or drinks, no large bags, etc.).
• Have visitors place large bags and other objects inappropriate for the galleries in lockers.
• Inspect art objects, labels, and lights/furnishings for signs of change or damage.
• Report damage or change in condition of objects immediately to security staff and Director of Learning and Engagement.
• Alert security staff as needed to ensure a safe environment for artwork and visitors.
• Assist in disaster and emergency situations with evacuation and crowd control.
• Other duties as assigned.

Qualifications

• High school diploma or GED with at least two years of customer service work experience preferably in a hospitality, restaurant, or retail setting.
• Experience interacting with guests in educational, museum, gallery or other setting providing the required knowledge, skills, and abilities will also be considered.
• Open to different viewpoints.
• Passion for engaging with the public.
• Patient and skilled at understanding others.
• Bilingual candidates encouraged to apply, though not required.
• Excellent verbal communication skills with ability to be both friendly and authoritative.
• Ability to communicate effectively with individuals of varying social and cultural backgrounds.
• Ability to employ customer service tactics in challenging situations to ensure a positive visitor experience.
• Experience remaining calm in stressful situations, resolving complaints with tact and courtesy, and deescalating complex situations.
• Able to quickly assess and communicate complex situations to senior staff.
• Ability to operate a database system, credit card machine, cash register, radio, and telephone.
• Knowledgeable in standard computer applications and programs, e.g., Microsoft Word, Microsoft Excel, and Outlook email.
• Ability to work positively with colleagues, artists, the public, donors, and volunteers.
• Ability to represent the museum with a high level of integrity and professionalism, adhere to museum policies, and support management decisions in a positive, professional manner.
• Dependable, flexible, and adaptable in a dynamic event-driven environment.
• Ability to anticipate, intervene, and prevent potentially harmful circumstances to artwork.
• Ability to read, understand and follow standard operating procedures and work assignments.
• Attention to detail and the ability to stay alert for long periods of time in a quiet environment.
• Ability to work day and evening shifts Wednesday through Sunday and on holidays.

Physical Demands

• Must be able to stand for long periods of time.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Ability to move stanchions and wheelchairs; ability to lift up to 25 pounds.

Apply

Please submit cover letter and resume to Vickie Byrd, Chief Human Resources Officer, vbyrd@ocma.art.

Disclaimer

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described above, and may be amended at any time at the sole discretion of the Employer.